The vehicle service experience from start to finish
The start-to-finish process for maintaining, fueling, or repairing a university-owned
vehicle at USF is handled through the USF Facilities Management Vehicle Maintenance Unit. The unit employs ASE-certified master technicians to service all university cars,
trucks, vans, tractors, carts, boats, and turf equipment.
Step 1: Submit a Work Request Ticket
Routine Requests:
to access the Fleet360 service request ticket system or
Email vehiclemaintenance@usf.edu to request a service appointment (include your vehicle's asset number, if available).
Urgent Issues: If you need immediate assistance during regular business hours, call the Vehicle Maintenance Shop directly at 813-974-3639 or 813-339-0197.
After-Hours Emergencies: If the vehicle breaks down or requires an emergency tow on campus, contact the 24/7
Facilities Service Center dispatch line at (813) 974-2845.
Step 2: Drop Off or Mobile Service
Bring the vehicle to Fleet Services, located in the at 13334 USF Chestnut Drive.
For specialized on-campus utility equipment or stationary carts, technicians may coordinate
on-site troubleshooting or arrange for towing.
Step 3: Service Execution & In-House Work
Technicians perform mechanical repairs, preventive maintenance, annual safety inspections,
or custom welding and structural fabrication.
If the vehicle was involved in an on-the-job collision or property damage, the driver
must promptly fill out the USF Vehicle Accident Report Form and route it to Environmental Health & Safety.
Step 4: Automated Departmental Billing
You do not need to submit paper invoices or pay out of pocket.
All maintenance parts, labor, and standard diagnostics are completely automated and
billed directly to your individual departmental account code (CHARTFIELD).
Step 5: Routine Fueling (Ongoing Maintenance)
For ongoing operations, you can fuel university vehicles at the dedicated on-campus
fueling station located in Lot 28, which supplies both unleaded gasoline and diesel.
To access the pumps, department personnel must possess a valid University staff ID
and have an approved Gas Pump Authorization Form filed with the maintenance shop. Fuel costs are also automated and billed to your
department monthly.
Annual Safety Inspections (ASI): These follow the same process as a repair or service ticket.
Post-delivery Inspections (PDI): This service is performed on all purchased vehicles once they are delivered.